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US Shipping Information

Orders shipped to a location within the contiguous U.S.:

  1. With a retail value of $.01 – $349.99, shipping will be $10.
  2. With a retail value of $350 or more, shipping will be free.

Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:

  1. With a retail value of $.01 – $199.99, shipping will be $20.
  2. With a retail value of $200 or more, shipping will be 10% of the product total.

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time. Please provide your order number and information when inquiring about a warranty issue.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition for an exchange within 30 days of the delivery date for a like product. Scentsy does not offer cash refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.

ProductProcessing fee
Scentsy Air Purifier$45
Scentsy Go$18
Scentsy Go Solid$15
Deluxe Diffuser$20
Mini Fan Diffuser$5
Premium Diffuser$20
Wall Fan Diffuser$12
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Latest Scentsy News & Products

Scentsy New Releases

Coming Soon to Scentsy

  • Scentsy 2024 Easter Collection with Bambi | Shop Now
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  • Scentsy products leaving 02/29/2024
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  • Scentsy at the 2024 EPCOT® International Flower & Garden Festival | Shop 3/4
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  • Disney The Aristocats Scentsy Collection | Shop Now
    read more
  • Shop the Scentsy 2024 Spring Summer Catalog March 1, 2024
    read more
  • Scentsy March 2024 Warmer & Scent of the Month | Happy Hare + Cotton Candy Tails
    read more
  • Scentsy 2024 Winnie the Pooh Collection
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  • Scentsy Semi Annual Winter Catalog Sale | Shop Now
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