What is an essential oil?

Essential oils are aromatic oils extracted physically (typically using steam distillation or expression) from naturally-occurring plant substances such as citrus peel or pulp, leaves, stems, flowers, bark, roots and other plant parts.

What is a natural oil?

Natural oils are either created from a natural source or single molecules are extracted from an essential or naturally-occurring oil. To create natural oil from a natural source, two or more isolated molecules may be combined together or combined with naturally-occurring enzymes to create a new molecule. While this new molecule may not be found in nature, only natural ingredients are used to create it.

What is the difference between Scentsy Essential Oils, Essential Oil Blends and 100% Natural Oils?

Scentsy Essential Oils consist of a single essential oil. Scentsy Essential Oil Blends are blends of two or more essential oils. Scentsy 100% Natural Oils are blends of two or more natural and essential oils. All Scentsy Oils are 100 percent natural and naturally-derived; no synthetic ingredients are used.

Where are Scentsy Oils manufactured?

We currently work with seven fragrance companies worldwide to manufacture Scentsy Oils. We will continue to expand our network of distributers to continue delivering the best fragrance experience.

Will existing Scentsy Bar fragrances be offered in the future?

The Scentsy Diffuser is an entirely new way to experience fragrance, so at launch, we wanted to introduce entirely separate fragrances. We may consider extending our Scentsy Oil fragrances to include Scentsy Bar fragrances in the future.

Does the character of natural and essential oils fluctuate over time?

Yes. Natural and essential oils are subject to character (odor and color) variations caused by environmental factors such as flooding, drought and changing weather cycles. Though we profile our natural and essential oils and have established an acceptable range of variance, minor variances in the character of an essential oil or oil blend may be detectable from time to time.

Do natural and essential oils expire?

Since natural and essential oils are derived from 100 percent natural materials, their potency may vary over time. For best results, we recommend storing your Scentsy Oils away from extreme fluctuations in heat or light. For best results, use Scentsy Oils within two years of purchase.

Do I need to shake Essential Oil Blends or 100% Natural Oils before use?

No. It’s not necessary to shake Scentsy Oils prior to use, but doing so will not affect your fragrance experience.

Why isn’t pricing consistent for all Scentsy Oils or within the same category (Essential Oils, Essential Oil Blends and Natural and Essential Oil Blends)?

Because our natural and essential oils are derived from 100 percent natural ingredients, they are subject to pricing fluctuations due to weather, ease or difficulty of extraction, availability and plant yields. For example, lavender is easily renewable, produces high yields and can be sourced from different producers or locations. In contrast, sandalwood is substantially more expensive because it takes longer to produce, is only found in certain parts of southeast Asia and the Pacific Islands, yields less oil and is more difficult to extract. Despite market fluctuations, we will not adjust prices to reflect market costs during a catalog cycle.

Will Scentsy Oils be available in a Combine & Save?

No. Fluctuations in market prices of raw ingredients mean we cannot offer Scentsy Oils at a uniform discount.

Can I ingest Scentsy Oils or use them topically?

No. The FDA does not approve or recommend ingesting or topically applying any essential oil. Though many oils are on the FDA Generally Recognized as Safe (GRAS) list and all Scentsy Oils are safe and meet

all Research Institute for Fragrance Materials (RIFM) standards as diffuser oils, Scentsy Oils are not intended for ingestion or direct skin applications.

Why can’t I ingest Scentsy Oils or use them topically?

Our intent is to provide an exceptional, natural fragrance experience rather than create oils for therapeutic or medicinal purposes. This decision was based on the fact that claims about an oil’s therapeutic or medicinal benefits cannot be verified by an impartial third party or government entity, and in the spirit of Authenticity, we will not make claims that can’t be independently verified. That being said, you may find the ingredients in Scentsy Oils are identical to the ingredients in oils marketed for

therapeutic or medicinal use. While we will never recommend or endorse using Scentsy Oils for this purpose, using Scentsy Oils internally or topically should only be done at your own risk.

Are Scentsy Oils therapy-grade?

“Therapy-grade” is a misleading term; there is no official entity, governmental or otherwise, that screens, evaluates or grades essential oils. In the spirit of Authenticity, we do not make any claims about our products that cannot be substantiated or verified.

Will fragrances change each season like our bars?

Yes. As with all our products, we will occasionally retire fragrances and introduce new scents to give you and your customers more reasons to explore fragrance.

Will Scentsy Oils irritate my allergies?

If you are sensitive to specific plants, diffusing oils that contain them may irritate your allergies. Fortunately, Scentsy Oils disclose all ingredients so you can evaluate their appropriateness for the health and comfort of you and your family.

Will Scentsy Oils stain?

When undiluted, Scentsy Oils have the potential to stain clothes or damage fabrics or surfaces. To avoid staining or damage, we recommend immediately cleaning up spills and thoroughly cleaning surfaces oils come into contact with.

Can I use the oils in my warmers?

Adding Scentsy Oils to a Scentsy Warmer does not create a pleasant fragrance experience and may severely discolor the warming dish. Our systems are designed for an optimal fragrance experience. Scentsy Oils are best experienced via cold-mist diffusion, and Scentsy Bars are best experienced via our warmers. Though we recommend using Scentsy Oils and Scentsy Bars with their intended systems only, warming Scentsy Oils in your warmer will not void the warranty.

Why do some of my Scentsy Oils drip faster or slower than others?

The natural character of individual oils means some oils will be thicker and flow more slowly than others.

Can I add diffuser oils to my wax?

We do not recommend mixing diffuser oils with wax. Scentsy Oils have not been formulated or tested for use in our warmers. Our diffuser oils are highly concentrated and intended to be used with water only.

Can I use Scentsy Oils in my vaporizer or humidifier?

Using Scentsy Oils or any natural or essential oils in vaporizers or humidifiers could damage or destroy the unit. The Scentsy Diffuser features a proprietary plastic designed to resist corrosion, even with the most acidic oils.

Can I use Scentsy Oils in a bath, sauna or hot tub?

No. Scentsy Oils are not intended to be applied topically or ingested. Scentsy Oils are only intended to be used in the Scentsy Diffuser.

Will Scentsy Oils damage my furniture or surfaces?

As with any fragrance oils, Scentsy Oils may damage surfaces when improperly used. Avoid prolonged contact between Scentsy Oils and surfaces. When used as directed, Scentsy fragrance oils will not damage surfaces.

Are there any adulterants in the essential oils?

No. Scentsy Oils do not contain adulterants or diluents to “stretch” the oils or reduce costs.

Are any oils certified organic?

Scentsy Oils are not certified organic.

If the oils are not organic, are they tested for pesticides and impurities?

Conventional materials are not tested for pesticides. However, our essential oils are tested on a gas chromatography mass spectrometer (GCMS) to ensure there are no impurities which will affect the fragrance quality.

Are there any oil mixture recommendations?

We haven’t made any recommendations for mixing oils, but you’re welcome to experiment to create new fragrance combinations.

US Shipping Information

Orders shipped to a location within the contiguous U.S.:

1. With a retail value of $.01 – $399.99, shipping will be $10.
2. With a retail value of $400 or more, shipping will be free.

Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:

1. With a retail value of $.01 – $199.99, shipping will be $20.
2. With a retail value of $200 or more, shipping will be 10% of the product total.

Warranty Information

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time. Please provide your order number and information when inquiring about a warranty issue.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition for an exchange within 30 days of the delivery date for a like product. Scentsy does not offer cash refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.