Use	Scentsy Wax Bars & Warmers
Category	New Scentsy Product, Scentsy Wax & Warmers
Brand	Scentsy

Scentsy Candles FAQ

What are Scentsy Candles made of?

Scentsy Candles are made with a premium soy-wax blend designed for optimal scent performance, burn consistency, visual clarity and aesthetic finish. 

What kind of wicks do Scentsy Candles use? 

Natural and synthetic wicks are used depending on the Candle scent to provide an optimal fragrance experience. 

Will Scentsy Candles create smoke? 

Scentsy Candles are formulated to deliver a clean, consistent burn and an exceptional fragrance experience. Our premium soy-wax blend, high-quality wicks and exclusive fragrances are rigorously tested to ensure optimal combustion and reduced smoke and soot when burned as directed. We adhere to strict performance and safety guidelines established by ASTM International (an organization that develops and publishes international standards for a wide range of materials, products systems and services) to help support healthier indoor air quality and peace of mind in your home.

What about safety? 

Scentsy Candles are thoughtfully engineered and thoroughly tested for safer use. While any open flame carries inherent risk, every element of a Scentsy Candle — from wick to wax to vessel — is designed to perform predictably and safely under normal use. We comply with key ASTM safety standards to minimize hazards such as flare-ups, excessive heat or container breakage. Each Candle includes clear safety labeling and burning guidelines to help ensure a safer and more enjoyable experience.

Are there specific safety precautions for using the Candles? 

• Burn Scentsy Candles for no longer than 4 hours at a time.
• Always trim the wick to ¼ inch before each burn session. This prevents igniting a flame that is too big. The longer the wick, the more oxygen the flame can take in and the larger the flame will be. 
• Always remove the piece of trimmed wick rather than letting it fall into the melted wax.
• Always trim the wick when it’s completely cooled and prior to lighting the Candle again. 
• Keep Candles out of drafts, open windows and flammable areas, and out of reach of pets and children.  
• Only use Scentsy Candles on a stable, level, fire resistant surface within your sight.
• Safely extinguish Candles when there’s ¼ inch of wax remaining in the vessel. Discard or remove cooled wax and reuse vessel. 

How do multi-wick Candles work?  

Multiple wicks are better for larger vessels, creating an even burn and a more expansive fragrance experience. Always ignite and burn all the wicks of a Candle at the same time to avoid tunneling and damaging the wax structure. 

How can I prevent the wick from burning too low and falling into the wax? 

Scentsy Candles are crafted to avoid wick drowning (burning too low, falling into the melted wax). If you follow all care and burn instructions, this shouldn’t happen. 

How long do Scentsy Candles last?  

This varies by Candle vessel size. See the product descriptions and packaging for approximate burn time. 

Why is there wax left at the bottom of the Candle? 

The wax remaining at the bottom of the Candle vessel is an intentional part of the wick manufacturing to avoid the bottom of the vessel getting too hot. 

Is it normal for air pockets to form in the Candle, separating the wax from the glass?

It’s actually quite common and not a cause for concern. When wax cools and contracts, it can pull away from the sides of the glass vessel, creating air pockets. These are cosmetic only, not a flaw in the candle formulation or glass vessel. These air pockets may look like discoloration or gaps between the wax and the glass, but they have no effect on burn performance, fragrance experience or safety.

Is the Candle wax colored?  

While Scentsy Candle wax is not dyed, the fragrance oils in each scent are different, so you may see varying shades of the soy-blend wax color. 

How should I care for and store my Candle? 

Follow the Candle care instructions provided on the packaging. 

Where are Scentsy Candles made? 

Scentsy Candles are developed and manufactured in Meridian, Idaho, to ensure our quality and safety standards.  

What makes Scentsy Candles different from others on the market? 

Scentsy Candles offer an elevated, fragrance-forward scent experience, reflecting the quality and atmosphere that customers expect. Scentsy Candles feature: 

• Signature Scentsy fragrances: fan-favorite fragrances that customers already know and love — plus an opportunity to discover new scents. 
• Design-forward vessels: home décor-worthy containers that reflect Scentsy’s — and your — style. 
• Soy-wax blend: clean-burning, high-quality wax with excellent scent throw. 

What is the warranty for Scentsy Candles?

Scentsy Candles come with a lifetime replacement warranty for manufacturing defects. If your Candle is damaged in shipping from Scentsy or has a manufacturing defect, it may be returned within a reasonable time for repair or replacement. If you are otherwise dissatisfied with your Candle, you may return it in resalable condition for exchange within 30 days of the delivery date. Scentsy does not offer refunds.

Why aren’t Scentsy Bars made with the soy-wax blend used in Scentsy Candles?

Scentsy Bars are made with high-quality paraffin wax to prioritize maximum fragrance performance. Because there is no flame involved in a Scentsy Bar-and-Warmer system, soot isn’t a concern. With Candles, the element of combustion can produce soot, so we use a premium soy-paraffin wax blend to strike the best balance between fragrance strength and a cleaner burn. We thoughtfully choose each type of wax to deliver the safest and most effective experience for how it’s being used.

US Shipping Information

Orders shipped to a location within the contiguous U.S.:

1. With a retail value of $.01 – $399.99, shipping will be $10.
2. With a retail value of $400 or more, shipping will be free.

Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:

1. With a retail value of $.01 – $199.99, shipping will be $20.
2. With a retail value of $200 or more, shipping will be 10% of the product total.

Warranty Information

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time. Please provide your order number and information when inquiring about a warranty issue.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition for an exchange within 30 days of the delivery date for a like product. Scentsy does not offer cash refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.