SCENTSY CLUB FAQ:
What is Always Get My Bar? This is one of our favorite benefits exclusive to Scentsy Club members. Throughout the year, Scentsy Bars are discontinued to make room for new ones. The problem is, it’s disappointing when your very favorite fragrance is discontinued. But worry no more! If we discontinue a bar that’s in your subscription, we’ll keep making it just for you (as long as you keep it in your subscription)!
Here are some rules to be aware of:
• The discontinued bar must be added to a subscription while still available for sale to the general public.
• Total quantity and delivery frequency of a discontinued bar can be decreased, but not increased.
• Shipment of a discontinued bar can be skipped 1x in a 12 month period.
Beyond that, the bar is automatically and permanently removed from the subscription.
• Always Get My Bar is intended for personal use only and is not intended for resale via parties, fairs or shows.
Is Scentsy Club replacing Customer Loyalty and VIP programs? If so, why? Yes. Customers and Consultants have told us they wanted just one easy program to purchase consumables. There was an opportunity to simplify our program offering and build on it with new benefits, like Always Get My Bar, that address long-standing requests from Consultants and their customers.
What happens to existing Customer Loyalty and VIP orders? Existing subscription orders will continue to deliver through September 2018. Customer Loyalty and VIP subscriptions will automatically roll over into the new Scentsy Club program for Scentsy Club shipments starting as early as October 2018, allowing customers to take advantage of more benefits! If customers choose to remove a Scentsy Bar from their subscription, can they add it back? Yes, if the bar is a current/available fragrance, it can be removed and added back at any time. If the bar is discontinued but is still being made just for Scentsy Club members (the Always Get My Bar perk), the quantity ordered can be reduced, but the bar itself cannot be removed and added back to the subscription — unless it’s made available for sale again in the future.
Can a Scentsy Club subscription order be included in a party order? No.
Do Scentsy Club orders count for Host Rewards? No.