Category	Scentsy 2022 Catalog New Products, Scentsy Fragrance Flowers – Sola, Scentsy Unplugged Products
Brand	Scentsy

What is the Fragrance Flower made of?

The Fragrance Flower is handcrafted from sola wood, a material derived from Cassava, a tropical plant native to Asian countries such as India and Thailand.

How much oil is in the jar?

3 fl. oz. (88 mL)

How long does the scent in the Fragrance Flower last?

The Fragrance Flower will release scent for up to 60 days. Please note, the flower continues to release fragrance even after the oil is completely absorbed.

What is included with the Fragrance Flower and how do I use it?

The Fragrance Flower comes with everything you need, including one jar of fragrance oil, one decorative cap and one handcrafted Fragrance Flower.

Use as follows:

1. Remove placeholder cap and plug from top of bottle.

2. Attach decorative cap.

3. Remove paper tape from end of wick.

4. Remove flower from protective box.

5. Insert flower into top of decorative cap.

6. Enjoy!

And remember: The flower continues to release fragrance even after the oil has been completely absorbed.

Why is there a size difference between the two Fragrance Flowers I received?

Scentsy Fragrance Flowers are handcrafted, so no two are exactly alike. Artisans shape each flower from natural materials, creating unique pieces of décor that normally vary in size.

Additionally, each flower may vary in color and details that in no way impact its quality.

Does the flower’s size affect its performance?

We’ve tested flowers across a range of sizes, and regardless of size, they absorb the same amount of fragrance to deliver a consistent experience. Every Fragrance Flower looks lovely and releases beautiful scent for up to 60 days.

I’ve seen images of people adding food coloring to the Fragrance Flower. Does that void the satisfaction guarantee or warranty?

The satisfaction exchange is void if the product is altered. The product warranty is only void if adding food coloring caused the failure.

Where can I find the warnings and safety information for this product?

This disclaimer is on the bottom of the box:

WARNING: Read label before use. KEEP OUT OF REACH OF CHILDREN AND PETS. May cause an allergic skin reaction. Harmful to aquatic life with long-lasting effects. IF ON SKIN: Wash with plenty of soap and water. If skin irritation or a rash occurs: Get medical attention/advice. Avoid release to environment. Dispose of contents/container in accordance with local regulations. This product contains fragrance oils that may cause damage to fabrics and other surfaces; avoid contact with such. For use with authentic Scentsy products only.

Is the Fragrance Flower recyclable? How do I dispose of the product?

Given that recycling rules vary by area, we suggest that you reference your local laws or recycling center guidelines for more information.

Where can I find the fragrance oil ingredients?

This information is on the bottom of the box (note that ingredients vary by fragrance).

What type of fragrance oil is used?

The Fragrance Flower oil is formulated with both synthetic and natural ingredients to achieve the best fragrance experience possible.

Why is the oil in my fragrance flower discolored?

The oil in the Fragrance Flower may appear more yellow than the product images or other Fragrance Flower oils because it contains natural citrus ingredients that can vary in color. This is a natural quality of the oil and does not affect the fragrance or performance of the product.

Can I add the Fragrance Flower to Scentsy Club?

Yes.

Can I purchase replacement flowers or oil refills?

No. There is no need for a replacement or refill. Because the Fragrance Flower will absorb all the oil in the jar, there will not be any left over for another flower to be used. Additionally, once the Fragrance Flower absorbs all the oil in the jar, adding more oil would not provide the same fragrance experience. Once the flower has stopped releasing fragrance, you can dispose of the entire unit.

What should I do if the petals fall off or are drooping?

It is normal for flower petals to droop due to the weight of the absorbed fragrance oil. It is also normal for a petal or two to fall off; however, if multiple petals fall off or droop, please contact Consultant Support for a replacement.

US Shipping Information

Orders shipped to a location within the contiguous U.S.:

1. With a retail value of $.01 – $399.99, shipping will be $10.
2. With a retail value of $400 or more, shipping will be free.

Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:

1. With a retail value of $.01 – $199.99, shipping will be $20.
2. With a retail value of $200 or more, shipping will be 10% of the product total.

Warranty Information

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time. Please provide your order number and information when inquiring about a warranty issue.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition for an exchange within 30 days of the delivery date for a like product. Scentsy does not offer cash refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.